9jl9jl Privacy Policy – How We Protect Your Data

1. Introduction

9jl9jl ("we," "us," or "our") operates the online gaming platform accessible at https://9jl9jl.app (the "Platform"). This Privacy Policy describes how 9jl9jl collects, processes, stores, and protects personal information provided by users ("you" or "Player") when you access or use the Platform.

By registering an account or using any 9jl9jl service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions.

9jl9jl is committed to complying with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations. We act as the personal information controller in respect of the data you provide to us.

2. Information We Collect

9jl9jl collects the following categories of personal information:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., PhilSys ID, passport, driver's license).
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code within the Philippines).
• Account Data: Username, encrypted password, account preferences, and communication history with 9jl9jl support.
• Financial Data: GCash mobile number, PayMaya account reference, bank account name and number (BPI, BDO, Metrobank), transaction history, deposit amounts, and withdrawal records. Full payment credentials are not stored by 9jl9jl.
• Technical Data: IP address, device type, operating system, browser type and version, session duration, and pages visited on the Platform.
• Gaming Data: Game history, bet amounts, win/loss records, bonus usage, and responsible gaming tool settings.
• Verification Data: Copies of government-issued IDs, selfies, proof of address documents, and proof of payment method ownership submitted during KYC (Know Your Customer) verification.

3. How We Collect Your Information

9jl9jl collects personal information through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, log files, and similar technologies.
• Third-party providers: Information received from payment processors (GCash, PayMaya, BPI, BDO, Metrobank) in connection with transaction processing, and from identity verification service providers.

4. How We Use Your Information

9jl9jl processes your personal data for the following purposes:

• To create, maintain, and manage your 9jl9jl account.
• To verify your identity and age (21+) in compliance with applicable gaming regulations.
• To process deposits, withdrawals, and other financial transactions.
• To provide customer support and respond to your inquiries.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, account alerts).
• To send you promotional communications about 9jl9jl offers and bonuses, where you have consented to receive such communications.
• To improve the Platform's functionality, security, and user experience.
• To administer responsible gaming tools and enforce self-exclusion requests.

5. Sharing of Information

9jl9jl does not sell or rent your personal information to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC service providers engaged to verify your identity documents.
• Regulatory authorities: Philippine government agencies, including the National Privacy Commission (NPC) and relevant gaming regulators, where disclosure is required by law.
• Law enforcement: Where we are legally compelled to disclose information in response to a valid court order, subpoena, or government request.
• Service providers: Technology and infrastructure providers who process data on our behalf under strict data processing agreements that prohibit them from using your data for their own purposes.

Any third party with whom 9jl9jl shares personal data is required to maintain appropriate security measures and to process your data only in accordance with our instructions and applicable law.

6. Cookies & Tracking Technologies

9jl9jl uses cookies and similar technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function, including session management and security tokens. These cannot be disabled without affecting Platform functionality.
• Performance cookies: Used to collect anonymized data about how players use the Platform, helping us identify and fix technical issues and improve performance.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.

9jl9jl does not use third-party advertising cookies or cross-site tracking technologies. You may configure your browser to refuse cookies, but doing so may affect your ability to use certain features of the Platform.

7. Data Retention

9jl9jl retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML/CTF record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Support communications are retained for three (3) years.
• Technical and log data is retained for up to twelve (12) months.

Where retention is no longer required by law or legitimate business purpose, 9jl9jl will securely delete or anonymize your personal data.

8. Data Security

9jl9jl implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include TLS encryption for data in transit, access controls limiting data access to authorized personnel only, regular security assessments, and secure data storage practices.

While 9jl9jl takes data security seriously, no system is completely immune to security risks. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 9jl9jl will notify you and the National Privacy Commission in accordance with applicable law.

9. Your Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 9jl9jl:

• Right to be informed: The right to know what personal data 9jl9jl collects and how it is processed.
• Right of access: The right to request a copy of the personal data 9jl9jl holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.

To exercise any of these rights, please contact 9jl9jl support. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.

10. Minors

The 9jl9jl Platform is strictly intended for individuals aged 21 years and above. 9jl9jl does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact 9jl9jl support immediately.

11. Changes to This Policy

9jl9jl reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or an in-platform notification. Your continued use of the 9jl9jl Platform after any changes are posted constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or 9jl9jl's data practices, please contact our Data Protection Officer via the 9jl9jl support team. You may reach us by email at [email protected] (plain text – not a clickable link) or through the live chat feature on the Platform, available 24/7.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.